Sales Policy
Effective Date: January 2, 2025
Welcome to Luxe Jewel Designs! Our goal is to provide our customers with high-quality jewelry, exceptional customer service, and a seamless shopping experience. This Sales Policy governs all sales of products on our website, https://luxejeweldesigns.com/. By making a purchase on our website, you agree to the terms set forth in this Sales Policy. Please read carefully to understand your rights and responsibilities.
1. Products and Availability
We strive to ensure the accuracy of product descriptions, prices, and availability. However, despite our best efforts, there may be occasional errors or discrepancies. Luxe Jewel Designs reserves the right to modify or discontinue any product without notice. In the case of a product being unavailable or incorrectly priced, we will notify you promptly before processing your order.
2. Order Acceptance
By placing an order on our website, you make an offer to purchase the products in your shopping cart. Luxe Jewel Designs reserves the right to accept or reject your order at our discretion, based on product availability, pricing errors, or other factors. A confirmation email will be sent to you upon order acceptance, and the contract will be formed at that point.
3. Pricing and Payment
All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. The final price of your order will be confirmed at checkout, including any applicable taxes, shipping charges, and discounts.
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other forms of payment as listed on our website. By submitting your payment information, you authorize us to charge your chosen payment method for the total order amount, including taxes and shipping.
4. Shipping and Delivery
Luxe Jewel Designs offers various shipping options, including standard and expedited shipping, to ensure timely delivery of your orders. Shipping costs are calculated based on your location, chosen delivery method, and the size of your order.
- Processing Time: Orders are typically processed within 1-3 business days.
- Shipping Time: Shipping times vary based on your location and the shipping method selected. Estimated delivery times will be provided at checkout.
- Shipping Restrictions: We currently ship to the United States and select international locations. Please check our website for specific shipping destinations.
Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
5. Returns and Exchanges
We want you to be satisfied with your purchase. If for any reason you are not fully happy with your order, our Refund and Returns Policy outlines the steps for returning or exchanging products. Please note that custom or personalized items are generally non-returnable unless defective.
To initiate a return or exchange, contact our customer service team at info@luxejeweldesigns.com with your order number, product details, and reason for the return. Returns must be made within 30 days of receiving the product.
6. Customer Service
At Luxe Jewel Designs, we pride ourselves on excellent customer service. If you have any questions or concerns regarding your order or our products, our customer support team is available to assist you:
- Email: info@luxejeweldesigns.com
- Phone: (918) 456-9776
- Website: https://luxejeweldesigns.com/
- Address: 375 RR 2 #BX 37-5, Vian, Oklahoma (OK), 74962
Our team is available Monday to Friday from 9:00 AM to 5:00 PM CST. We aim to respond to all inquiries within 24 hours.
7. Limitations of Liability
Luxe Jewel Designs is not responsible for any damages resulting from the use of our products, including but not limited to personal injury or property damage. We are not liable for any indirect, incidental, special, or consequential damages arising from the use or purchase of our products.
8. Modifications to Sales Policy
We reserve the right to amend this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the posted date. We encourage you to review this policy periodically to stay informed about any updates.
9. Governing Law
This Sales Policy is governed by and construed in accordance with the laws of the state of Oklahoma, United States. Any disputes arising from this policy or the use of our website shall be resolved in the appropriate courts located in Oklahoma.