• Refund and Returns Policy
    Effective Date: November 27, 2024

    At Luxe Jewel Designs, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a refund and returns policy to help you resolve any issues.

    1. Return Eligibility

    1.1 Time Frame
    You may return most items within 30 days from the date of receipt. If more than 30 days have passed since your purchase, we may not be able to offer a refund or exchange.

    1.2 Condition of Items
    To be eligible for a return, the item must be:

    • Unworn and in its original condition
    • In the original packaging (if applicable)
    • Not a customized or final sale item (personalized items cannot be returned unless defective)

    2. How to Return an Item

    2.1 Contact Us
    Before returning an item, please contact us at info@luxejeweldesigns.com or call us at (918) 456-9776 to initiate the return process. You will need to provide your order number and reason for the return.

    2.2 Return Authorization
    Once we approve your return, we will provide you with a Return Authorization (RA) number and instructions for shipping the item back to us.

    3. Refund Process

    3.1 Refund Method
    Refunds will be issued to the original payment method used for the purchase. Please allow up to 7–10 business days for the refund to appear on your statement, depending on your payment provider.

    3.2 Shipping Costs
    Shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

    4. Damaged or Defective Items

    4.1 Inspection
    If you receive a damaged or defective item, please contact us immediately at info@luxejeweldesigns.com with your order number, a description of the damage, and photos of the item. We will assess the issue and provide instructions for returning the defective product.

    4.2 Replacement or Refund
    Once we confirm the item is defective, we will either send a replacement or issue a full refund, depending on your preference and item availability.

    5. Exchanges

    5.1 Exchanges
    If you would like to exchange an item for a different size or style, please contact us within 30 days of purchase. We will provide instructions on how to return the original item and place a new order for the exchange. Additional shipping charges may apply.

    6. Final Sale Items

    6.1 Non-Returnable Items
    Some items may be marked as “final sale” and are not eligible for returns, exchanges, or refunds. These include:

    • Customized or personalized items
    • Gift cards
    • Items marked as non-returnable at the time of purchase

    7. International Returns

    7.1 International Orders
    For international orders, the return policy may vary. Please contact us at info@luxejeweldesigns.com for specific instructions regarding international returns and shipping fees.

    8. Contact Us

    If you have any questions or need assistance with your return or refund, please reach out to us using the contact information below:

    We are here to help and ensure that your shopping experience with us is enjoyable!

    By making a purchase on our website, you agree to the terms outlined in this Refund and Returns Policy.